Most hotel guests now have access to the Internet to read and write e-mails, surf the Web for the latest news and they can work in Word, Power Point and Excel. Unfortunatly, the computers are often down, and furthermore, there have been a number of alarming complaints from Guests:
“Computer froze in the middle of my work”
“I walked up to check my e-mail and suddenly looked at obscene pictures on the computer screen”
“I noticed stuff from one of your previous Guests on the computer? Will my info remain on the computer too?”
“I think you have a virus on your computer because this window kept popping up, saying,…”
And the list goes on.
"It is a mistake to underestimate the process of making computer and internet access available to your Guests " stated Ron Koning, Vice President of SurferQuest, a supplier of Public Internet Computers and Software. "The Hospitality industry is forced to offer this amenity, so they put a computer in their Business Center, without thinking a lot about it. Reality hits when the complaints start piling up, managers get frustrated and the maintenance cost doubles or triples the budget. And that is just the visible problem."
"Running a Business Center Computer is a risk the Hotelier really does not want to take without proper precautions," Mr. Koning continued "The amount of work involved to keep it up and running is just part of the problem, the liability is the true risk each Hotelier is subject to."
The general opinion is that as long as the Windows System, Virus scanner and Cleaning software is updated, nothing bad can happen. However, these tools do not prevent disk clutter, hacks, identity theft, new viruses or objectionable content showing on your computer. One by one, very serious matters when you consider them, with the definite possibility of a law-suit.
SurferQuest software is developed to take a lot of these risks away. It prevents hacks, disk-clutter, it erases all left-over user content, it is foolproof and is even immune to viruses not yet invented. "And a nice bonus is," continued Mr. Koning, "it reduces normal maintenance by about 97%."
SurferQuest systems are not limited to Internet applications. They also contain Microsoft applications and the Hotelier can add additional software or hardware to the PC at any time (as long as it is Windows XP compatible). SurferQuest leaves it up to the Hotelier whether to charge for usage or not. "Each system has the capability to accept Credit Card payments," stated Mr. Koning, "The advantage of using this feature is that usage is regulated. Nobody can occupy the computer too long, preventing other Guests from using it, unless he pays for it of course".
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